I'll be honest, I give lip about unreasonable requests- bone dry soy cappuccino? Sorry, isn't going to happen, soy doesn't foam the same way cows milk does. I'll make it as dry as I can, but it won't be comparable to a skim cappuccino. But for the most part I try to be accommodating; I know that people are really particular about their coffee and that I don't always know the reason for it. So long as it isn't an impossible request, I will do my very best to comply.